Manage Account

To securely access your NICeMail account, the following settings and options can be used from the My Account section.

Geo-fencing

Geo-fencing enables you to restrict or allow access to your account based on your geographical location. It increases security by preventing access from outside the designated areas.

How does Geo-fencing work?

When you set up geo-fencing, we gather the list of your allowed or restricted countries, which includes the ranges of IP addresses associated with the specific geographical location.

When a sign-in request is received, we check the IP address against the list and either allow or restrict access based on your configured setup.

By geo-fencing, you can also restrict sign-ins from the web, mobile browsers, connected apps, and third-party apps integrated with IMAP, POP, CalDAV and CardDAV protocols.

How do you set up Geo-fencing for your account?

1. Login to https://mail.gov.in/ and Click your profile picture in the top-right corner to open the profile pane, then click My account. (or go to accounts.mgovcloud.in.)
2. On the profiles page, Go to Security from the left pane and select Geo-fencing.
3. Click Set up Geo-fencing.
4. Select your preferred countries.
5. Choose whether you need to allow or restrict access from the selected countries.
6. Click Next.
7. Select the sign-in request types for which you want to apply this restriction.
8. Click Enable.
9. Now Geo-fencing has been enabled for your account with the required restrictions.

If required, you can also edit the settings after you have set up Geo-fencing.

Application-specific passwords

Application-specific passwords are 12-character passcodes that give an app permission to access your NICeMail account from various email clients (such as Microsoft Outlook, Mozilla Thunderbird, etc.) and calendar clients.

If your account is secured with multi-factor authentication (MFA):

• You cannot use your NICeMail account password directly to access POP/IMAP, email clients.
• You must use an application-specific password to access those applications. This is because even if the email client is compromised, you can still protect your NICeMail account by revoking the application-specific password you generated for the email client.

We recommend using application-specific passwords for your email clients even if MFA is not enabled for your account.

To generate an application-specific password for your NICeMail account:

1. Login to https://mail.gov.in/ and Click your profile picture in the top-right corner to open the profile pane, then click My account. (or go to accounts.mgovcloud.in.)
2. Navigate to Application-Specific Passwords under Security.
3. Click Generate New Password.
4. Enter a name for the application you want to create a password for, then click Generate.
5. Make a note of the generated password, as for security purposes, it will not be displayed again.

To use this password and sign in to your client app, simply enter this password in your client instead of your account password. Your username remains the same.

IP restriction

Internet Protocol address, abbreviated as IP address, is a unique series of numbers used to identify a device or a network. These addresses can be used to know where information is being sent and received over the Internet. IP restriction is a feature that allows certain IP addresses to be whitelisted for accessing your NICeMail account. Any access attempts made from networks having IP addresses that are not added to the whitelist will be denied.

For users, IP restrictions will be configured by the administrator.

Change/Reset password

If you want to change your account password, you can change it by signing in to accounts.mgovcloud.in. However, if you've forgotten your password and can't sign in, you will need to reset your password.

Change password

1. To change your password, Click on your profile picture in the top-right corner to open the profile pane, then click My Account. (or go to accounts.mgovcloud.in.)
2. Select Security from the left menu.
3. In the Password section, go to Change Password.
4. Enter your current password and the new password in the respective fields.
5. Re-enter your current passphrase in the Confirm New Password field.
6. Click Change Password.
7. You will be asked if you want to terminate all your active sessions. If yes, then select it and click Terminate. You can also choose to revoke access to your connected apps if you've granted permission to them previously.

Reset forgotten password

Steps to reset password

1. To reset your password, go to the sign-in page, then click Forgot Password.
2. Enter your email address, then click Next.
3. Enter the CAPTCHA, then click Next.
4. Click Continue to reset the password.
5. You need to verify your identity by entering an OTP sent to your mobile number. Click Send OTP.
6. If asked, enter the mobile number to send OTP.
7. Enter the OTP received, then click Verify.
8. As TFA will be enabled for your account, you have to verify the login using SMS TFA or Gov OneAuth.
9. Enter your new password and re-enter to confirm, then click Change Password.
10. If needed, terminate the sessions, then click Continue.
11. Sign in to your account using the new password.

Getting an error “Device’s date or time is incorrect” while signing in?

This error could happen if the date or time set on your device is not in sync with your current time zone. If you adjust the date and time to match your time zone, this issue will get resolved.

What to do?

To correct the date and time on your device, please follow the instructions corresponding to your device OS. After following the instructions, refresh the sign-in page and try signing in again.

Windows device

1. Go to Settings.
2. Click Time & Language, then click Date & Time.
3. Toggle the switch for Set time automatically to ON.
4. Toggle the switch for Set time zone automatically to ON.
5. Under the “Synchronize your clock” option, click Sync now.

MacOs device

1. Click the Apple menu in the top-left corner, then click System Settings.
2. Click General in the left menu, then click Date & Time.
3. Click the Lock icon, to unlock the system settings.
4. Enable the option Set the date and time automatically.
5. Enable the option Set time zone automatically using current location.

Android device

1. Go to the Settings app.
2. Navigate to the Date and Time settings. (This may vary based on the device. It will be usually under System or General.)
3. Enable the option Automatic date and time.
4. Enable the option Automatic time zone.

iOS device

1. Go to the Settings app.
2. Tap General, then tap Date and Time.
3. Toggle the switch for Set Automatically to ON.