NIC eMail - Access via IMAP

    IMAP (Internet Message Access Protocol) is an email retrieval and storage protocol, which syncs with the servers and maintains the status of messages across multiple email clients.

    NIC eMail can be accessed via IMAP on any standard IMAP client using the configuration details provided in this guide. Log in to your webmail and Enable IMAP Access for your account before you configure IMAP in the email client. (You might require an Application-specific Password to set up the account for other devices if you have enabled Two-Factor Authentication).

    The step-by-step instruction sets for some of the popular IMAP clients are available in the links below.

    Desktop Clients: Outlook  |  Thunderbird | Apple (Mac) Mail 

    Mobile Devices/ Tablets: Apple iPhone/iPad | Windows 7 Mobile | Android (Samsung, Google Nexus, etc)

    You can also choose to download the native mobile applications in iOS and Android to use the advanced features of NIC eMail on your mobile device. 

    Note

    IMAP/POP feature is not available for your account. To enable it, please reach out to your Delegated/Department Administrator.

    IMAP - An introduction

    IMAP and POP3 are protocols that allow you to download email messages from your NIC eMail server and access them with desktop email clients like Outlook/ Mac Mail and/or mobile email clients iPhone/ Android email apps. NIC eMail can be configured on any standard IMAP email client using the IMAP and SMTP Server Settings.

    IMAP is more recent than POP and allows a two-way synchronization between the email clients and your NIC eMail account. IMAP is recommended when you want to access the same account from multiple email clients. 

    Enable IMAP Access

    To enable IMAP Access for your email account:

    1. Login to https://mail.gov.in/.
    2. Go to Settings ​
    3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
    4. Under the IMAP section, check the IMAP Access checkbox.
      ​mgov-imap-access-1.jpg
    5. You can also choose to enable Auto-Expunge, Include Archived emails, and configure Folder Settings.
    6. Scroll down and click Save.

    NIC eMail IMAP Server Details

    You can configure your NIC eMail account on any standard IMAP client with the configuration details given below.

    Incoming Server Settings :

    Incoming Server Name:  imap.mgovcloud.in
    Port: 993
    Require SSL: Yes  
    Username: username@nic.in

    Outgoing Server Settings:

    Outgoing Server Name: smtp.mgovcloud.in
    Port: 465 with SSL or
    Port: 587 with TLS
    Require Authentication: Yes

    User Name:  Enter your complete NIC eMail address in the format username@nic.in.
    Email Address: Enter your NIC eMail address in the format username@nic.in.
    Password: Enter your account password.  (You might require an Application Specific Password if Two-factor Authentication is enabled).

    Note

    For organizations using SAML authentication, the users need to generate and use the Application Specific Password to configure NIC eMail as an IMAP/POP account in other email clients.

    Folder View Settings for IMAP

    A huge mailbox with many folders can be cumbersome to view and synchronize emails in IMAP clients. To optimize your IMAP client's performance, you can choose the folders you want to synchronize with IMAP using the steps below:

    1. Login to https://mail.gov.in/.
    2. Go to Settings ​
    3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing. 
    4. Under the IMAP section, click Launch folder settings.
    5. Select the folders you want to view in the IMAP clients.
      view-in-imap-client.jpg

    Note:

    1. Only the folders selected here will be available in the IMAP clients you use.
    2. Folders that have been shared with you can be viewed from the IMAP clients on desktop and mobile phones.
    3. Thunderbird Client supports the Read and Write Folder Sharing options in NIC eMail.

    IMAP Expunge Options

    When you delete an email or move it to another folder in your IMAP client, the email will be deleted or moved to another folder based on your IMAP settings. To make these changes immediately in your IMAP account, you can enable the 'Expunge Immediately' option with the steps below.

    1. Login to https://mail.gov.in/.
    2. Go to Settings ​
    3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
    4. In the IMAP Section, select your preferred Expunge option for IMAP.
      1. Check Auto-Expunge Mails - This will remove messages from the NIC eMail server when you delete/ move emails in the IMAP client.
        auto-expunge-mgov.jpg
      2. Uncheck Auto-Expunge Mails - This option will not delete the emails unless they are manually expunged from the IMAP client.
    5. Scroll down and click Save.

    Include Archived emails

    NIC eMail supports the option of including the emails in the All Archived view of your inbox when you configure NIC eMail as an IMAP account in other email clients.

    To include archived emails in IMAP access:

    1. Login to https://mail.gov.in/.
    2. Go to Settings. ​
    3. Navigate to Mail Accounts and click the primary email address from the Mail accounts listing.
    4. In the IMAP section, check the Include Archived emails checkbox.
      include-archive-mgov.jpg
    5. Scroll down and click Save.

    When you access your NIC eMail account using IMAP, the archived emails will be accessible in the respective folders from which they were archived.

    Troubleshoot IMAP Configuration

    Unable to Login from IMAP Clients

    In case you have turned on Two-Factor Authentication for your account, you need to generate and use the Application Specific Password in the IMAP client you use.

    IMAP Access is not enabled

    • You need to have IMAP Access enabled for your account, before configuring IMAP in the other email clients.

    Application-Specific Password

    As SAML authentication is used to login via Parichay, the users need to generate and use the Application Specific Password to configure NIC eMail as an POP/ IMAP account in other email clients.

    Generate Application-Specific Password

    To generate an app-specific password for your account, follow the below steps

    1. Login to https://mail.gov.in/.
    2. Click on profile photo on the left-hand side corner of the page, go to My Account.
    3. Navigate to Security and click App passwords.
    4. Click Generate New Password.
    5. You will be asked to give a name the name of your application for future reference. Enter the name and click Generate.
    6. Your password will be generated and now it can be used to login into the application.

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