Delegated Administrator Console

The Delegated Administrator Console serves as the central hub for managing all email configurations and preferences within your department. As a Delegated Administrator, you'll have the privilege to manage user accounts, view your department's security score, perform other security-related actions, such as unblock user accounts, recover deleted emails, and view various other email reports within your department.

Note

Make sure that your device is connected to the ZScaler Client Connector app before accessing the Delegated Admin Console.
If you haven't set up the ZScaler Client Connector app, please reach out to the NIC Email Division for assistance with the setup.
If you face any issues in Delegated Admin Console, please contact the helpdesk at helpdesk-email@gov.in.

Delegated Administrator Responsibilities

The Delegated Administrator (DA) is responsible for making key updates related to user accounts within their department/ministry.

Users are required to contact the Delegated Administrator for approval to perform the following actions:

Update registered mobile number(s).
Extend or update email account expiry dates.
Correct or update retirement dates.
Correct profile or personal information.
Account password resets.
Activate or deactivate email accounts.
Create new email accounts.
Delete email accounts.
View and export the user list.
Approval of email transfers to another department/ministry.
Assistance in adding multiple accounts to the Gov Mail app.

Delegated Administrator - Overview

Delegated Administrators have specific privileges within the NICeMail Admin Console to perform and manage operations related to user accounts and accesses. The Delegated Administrator privileges are as follows.

Admin Console	Description
Dashboard	View various widgets displaying data such as email traffic stats, storage reports, security reports, etc. Customize the Admin Console Dashboard to enable or disable certain widgets depending on your requirement.
Users	View the users in your department, plan and storage assigned, etc. Add new users, activate or deactivate a user account. Update the user's work profile information. Update the user's personal information, account expiry date. Add or update the recovery mobile number of a user. Auto-generate a new password for a user and force the user to change password upon login. Add email aliases to an existing user. View a user's last login activity and session history. Delete a user account.
Groups	View the list of email groups available in your department. Add a user to the existing group. Create a new group and associate users to the group. Note: Currently, you can view and manage all distribution lists only through the old email service platform. Once the groups are migrated to the new NICeMail services platform, you will be able to perform the actions listed in the Group Management section.
Data Migration	Monitor the entire user migration process of your department. View the number of successful, failed, and ongoing migrations, along with detailed reports on data-specific migration for each user.
Security & Compliance	View the list of emails quarantined, delivered and denied. Block or unblock user accounts. Schedule deleted email recovery for a user.
Reports	View your department user's email reports such as: email traffic stats license utilization user account reports storage reports audit logs security & compliance reports Export or schedule a report.