NICeMail Usage Policy

NICeMail is mainly intended for official government usage. It aids users to send emails within the department/ ministry and to other government/ non-government bodies or personal contacts for official purposes.

NICeMail cannot be used for sending out emails in the following categories:

• Promotional emails
• Bulk or Mass emails  
• Marketing emails  
• Newsletters
• Automated emails
• Transactional emails

Unusual Activity

In case the system detects unusual activity in your account, to protect your account from being compromised/ misused, there are some automated actions on your account. These are in place to prevent abuse and to control any potential spam/ fraudulent phishing activities from being done using your account by spammers or other illegal hackers. 

Based on the type of activity detected in the account, our system temporarily restricts email outgoing or email incoming or certain actions in your account. You will be able to access your account and also view emails from your account. 

Unusual email activity includes the following, but is not limited to the below items:

• Sending a large number of undeliverable emails (Bounce emails)
• Sending a large number of emails within a short span of time
• Sending to a large number of recipients per email
• Sending an unusually large size of Outgoing emails in a single day
• Sending emails to an unusually large number of recipients on a single day
• Sending unintended spam emails
• Multiple suspicious login attempts from different locations within a specific period of time