DNS Record Configuration for BigCommerce DNS

    Zoho Mail provides multiple options to verify your domain ownership and configure email delivery in BigCommerce DNS.

    Table of Contents

    BigCommerce DNS - Add TXT Records for Verification

    If your DNS Manager is hosted with BigCommerce, follow the steps below to add TXT in BigCommerce DNS for verification.

    1. Login to your BigCommerce account.
    2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
    3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
    4. Click on the Settings icon (gear icon) from the left pane.
    5. Go to Server settings > Emails & DNS Records and select the Web Hosts tab. (For older stores, it may be under Server Settings > DNS Records)
    6. Select Type as TXT. (If you already have a record click Add another to make a new entry)
    7. Enter the details for your TXT record. 
      • In the Fully Qualified Host field, enter @ ​
      • In the Value field, enter the TXT value generated in the Zoho Mail Admin Console.
      • In the TTL field, select 1 hour.
    8. Click Add.
    9. Now come back to mailadmin.zoho.com page and click 'Verify by TXT'.
    10. If the DNS information is correctly propagated, the domain will be verified. You can proceed with the next steps to create user accounts. 

    BigCommerce DNS - Add CNAME Records for Verification

    If your DNS Manager is hosted with BigCommerce, follow the steps below to add CNAME in BigCommerce DNS for verification.

    1. Login to your BigCommerce account.
    2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
    3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
    4. Click on the Settings icon (gear icon) from the left pane.
    5. Go to Server settings > Emails & DNS Records and select the Web Hosts tab. (For older stores, it may be under Server Settings > DNS Records)
    6. Select Type as CNAME. ((If you already have a record click Add another to make a new entry)
    7. In the Alias field enter the code generated in your Zoho's domain verification page (Example: zb12345678).
    8. Specify Points to as enter the value from the CNAME Value/ Points To/ Destination field of your Zoho Mail Admin Console.
    9. Click Add when you're done.
    10. Now come back to mailadmin.zoho.com page and click 'Verify by CNAME'.
    11. If the DNS information is correctly propagated, the domain will be verified. You can proceed with the next steps to create user accounts. 

    You have now added the CNAME successfully. You may have to wait for at least an hour for the changes to take effect in the DNS Servers. After an hour or two, login to your Zoho Mail Control Panel and click Verify. Once your domain is verified, you can start adding users and creating mail accounts.

    Update MX Records to receive emails: BigCommerce DNS

    If your DNS Manager is hosted with BigCommerce, follow the steps below to add MX records in BigCommerce DNS to receive emails.

    1. Login to your BigCommerce account.
    2. Go to Account Settings > Account Overview. Your Account Dashboard will open.
    3. Click on Control Panel of the store you want to access. The selected store's Control Panel opens.
    4. Click on the Settings icon (gear icon) from the left pane.
    5. Go to Server settings > Emails & DNS Records and select the Mail Servers tab. (For older stores, it may be under Server Settings > DNS Records)
    6. Select I am setting up an external email hosting solution to use a third-party host.
    7. In the Fully Qualified Host field, enter @ to denote default domain for email delivery.
    8. In the Value field, enter mx.zoho.com.
    9. In the Priority field select 10.
    10. Enter TTL value as 3600 seconds. 
    11. Once done, click Add another to add the next MX Record.
    12. Add mx2.zoho.com at priority 20.
    13. Once done, click Add another to add the next MX Record. Add mx3.zoho.com at priority 50.
    14. Click Save.

    Note:

    The MX values given here are based on the generic configuration information. For more specific configuration particular for your domain refer to this section in the Admin Control Panel.

    You have now added the MX Records successfully. You may have to wait for at least 6 to 24 hours for the changes to take effect in the DNS Servers. After an hour or two, you will start receiving emails at your Zoho Account. 

    You can also check if the correct MX details are reflected in Zoho's MX record checking tool.

    Important Points:

    • Ensure that you have deleted all the MX records related to your previous email provider. Any other existing MX record will conflict with Zoho Mail, affect email delivery, and result in permanent loss of emails delivered. 
    • The MX records that should be returned when you check in the MX Lookup tool should be 
      • mx.zoho.com
      • mx2.zoho.com 
      • mx3.zoho.com

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