Mailbox Reports

    NICeMail services offers a one-stop solution to manage your department's mailbox reports. The Mailbox section provides consolidated data related to the user's storage, protocol access, content reports, and Delegation reports.

    Storage Reports

    The storage details report includes information on storage limits, used storage details for each application and the percentage used. 

    Storage Details

    Follow these steps to view the Storage details report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. 
    2. Click the Mailbox section on the left menu and select Storage reports. The storage details page displays the information that follows:
      • Graphical chart - Displays the data storage of 10 users with the most data.
      • Name/ Email - The names and email addresses of the users in the department.
      • Storage limit | Basic + Add on (GB) - The overall storage available for a user in terms of GB and the split between the Basic and Addon plan (if any) in terms of GB.
      • Used storage (GB) - The overall storage - combining Mail, Retention, and Backup - is used by a user in terms of GB.
      • Used storage (%) - The overall storage used by a user in percentage with respect to their storage limit.
    3. Enter the user's email address in the Search bar on the top pane and narrow down the reports. You can also find the Active filter on the top pane next to the search bar.
    4. Click Filters on the top pane to filter the report based on:
      • Size used - When this filter is enabled, the graph also changes and displays the data of users who have used a certain size of data applied in the filter. 
      • Users with Add-on - When this filter is enabled, the graph also changes and displays the data storage of users with Add-ons. Click on the storage GB near each user to see the Add-on details.
    5. To export a report, follow these steps:
      1. Click Export on the top pane and select Choose the plan, to export users assigned with specific plan and select the appropriate plan.
      2. Select Encrypt with password to prevent unauthorized access to your data.
      3. Click the Export button.
      4. If necessary, you can expand, export, and add a chart to the dashboard by clicking the respective icons from the right pane.
    6. Click on any user to see more detailed information about their mailbox storage such as:
      • The user's plan details along with the overall and used storage information.
      • Folder name and path - The name of the folder and its corresponding path in the user's mailbox.
      • Total emails - Displays the number of emails in each folder.
      • Size - The storage utilized by each folder will be displayed in the size section. 
      • Used storage - The overall storage used by a user in percentage with respect to their storage limit.

    Delegation Reports

    The Delegation reports page lists the mailbox delegation status of all the users in your department. This report helps to view the mailbox delegation status of a user in one place. The reports available under delegation reports are User mailbox delegated to and Mailbox delegated to.

    Consider Deepti Roy is a member in your department and has multiple delegates for her mailbox. To view the users who have access to Deepti's mailbox, navigate to the User mailbox delegated to reports page. If you wish to see the mailboxes which Deepti can access, navigate to the Mailbox delegate to user.

    Follow these instructions to access the delegation reports:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. 
    2. Click the Mailbox section on the left pane and select Delegation reports.
    3. Select the desired report from the available options:
      • User mailbox delegated to - Provides a list of users whose mailbox is delegated to other users (delegates). 
      • Mailbox delegated to user - This report displays the details of the members whose mailboxes are delegated to a user.
    4. Select a user to view the list of delegates for that user. The delegation status for the user's mailbox appears with the following data:
      • Mailbox delegated by admin or user
      • Username and email address of the delegate
      • Mailbox permissions such as Read, Write, Send on Behalf or Send As
      • Mailbox delegation status
      • User status
    5. If required, click Export to save the delegation report to your device.

    6. Use the Filter option to narrow down the report based on the Permission or Delegation status.

      Note: The Delegation status filter is available only for User mailbox delegated to report.
    7. Click the search bar and select the desired user to view the report for that user alone.

    Protocol Reports

    The Protocol Reports provides details on user access activities, the status of user access for various protocols, and a detailed report on users' POP and IMAP usage.

    Status Details 

    The Status Details report provides information about whether various protocols used for accessing NICeMail services, such as POP access, IMAP access, SPAM check, Incoming, and Outgoing access, are enabled or disabled for each user.

    Follow these steps to access the protocol Status details report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Click the Mailbox section on the left pane. The Storage details page appears by default.
    3. Navigate to Protocol reports and select Status details. The protocol Status details page displays the information that follows:
      • ​Name/ Email - The names and email addresses of the users in the department.
      • POP access - Mentions if POP access is enabled or disabled for a user.
      • IMAP access - Mentions if IMAP access is enabled or disabled for a user.
      • SPAM check - Mentions if Spam check is enabled or disabled for a user.
      • Incoming - Mentions if Incoming access is enabled or disabled for a user. 
      • Outgoing - Mentions if Outgoing access is enabled or disabled for a user.
    4. Enter the user's email address in the Search bar on the top pane and narrow down the reports. You can also find the Active filter on the top pane next to the search bar.
    5. Click Filters on the top pane to filter the data based on accesses enabled for a user such as POP/IMAP access, incoming/outgoing access etc.
    6. Click Export on the top pane and select Encrypt with password to prevent unauthorized access to your data.

    ​Access Details

    The Access Details Report provides details of all user access activities, including last login times via web browser, POP, IMAP or SMTP. It also indicates whether users have ever accessed their accounts using specific protocols. 

    Follow these steps to view the protocol Access details report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Click the Mailbox section on the left pane. The Storage details page appears by default.
    3. Navigate to Protocol reports and select Access details. The protocol Access details page displays the information that follows:
      • Name/ Email - The names and email addresses of the users in the department.
      • Web browser - Mentions the user's last login time and date via a web browser.
      • POP access - Mentions the user's last login time and date via POP.
      • IMAP access - Mentions the user's last login time and date via IMAP.
      • SMTP - Mentions the user's last login time and date via SMTP.
      • If the user has never configured any of the protocols, you will see the Never accessed tag.
    4. Enter the user's name or email address in the Search bar on the top pane and narrow down the reports. You can also find the Active filter on the top pane next to the search bar.
    5. Click Export on the top pane and select Encrypt with password to prevent unauthorized access to your data.

    POP Usage

    The POP Usage report provides details on the usage of the POP protocol for retrieving emails from user's mail account. It includes details such as users' last synchronization time, the number of emails synced via POP, and the IP addresses from which POP access was initiated.

    Follow these steps to access the POP Usage report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Click the Mailbox section on the left pane. The Storage details page appears by default.
    3. Navigate to Protocol reports and select POP Usage. 
    4. Click on the Date filter to select the time period for which you want to see the report.
    5.  The protocol POP Usage reports page displays the information that follows:
      • Name - The names of the users in the department.
      • Email - The email addresses of the users in the department.
      • Last sync time - Displays the time period of the most recent synchronization performed for POP access.
      • Count - Mentions the total number of emails synced via POP access. 
    6. Click on any user to see more detailed information about their POP usage details:
      • IP address - Displays the IP address from which the POP access was initiated.
      • Count - Displays the total number of emails synced via POP access from the respective IP address.
      • Type -  Indicates the type of POP access, whether it's authentication-based or fetched.

    IMAP Usage

    Similarly, the IMAP Usage Report provides details about the user's IMAP usage, including their last synchronization time, the total number of emails synced via IMAP, and the IP addresses associated with IMAP access.

    Follow these steps to access the IMAP usage report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Click the Mailbox section on the left pane. The Storage details page appears by default.
    3. Navigate to Protocol reports and select IMAP Usage. 
    4. Click on the Date filter to select the time period for which you want to see the report.
    5.  The IMAP Usage reports page displays the following information:
      • Name - The names of the users in the department.
      • Email - The email addresses of the users in the department.
      • Last sync time - Displays the time period of the most recent synchronization performed for IMAP access.
      • Count - Mentions the total number of emails synced via IMAP access. 
    6. Click on any user to see more detailed information about their IMAP usage details:
      • IP address - Displays the IP address from which the IMAP access was initiated.
      • Count - Displays the total number of emails synced via IMAP access from the respective IP address.
      • Type -  Indicates the type of IMAP access, whether it's authentication-based or fetched.

    Content Reports

    The content reports section under Mailbox Reports provides information on folders created by users in the mailbox, the number of emails and storage used in each folder. The reports available under Content reports are:

    Folder count and size

    Follow the instructions given below to view the folder reports:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Select Mailbox and navigate to the Folder count and size section under Content reports.
    3. Select the desired user from the drop-down. The folder report displays the following information:
      • Your department's plan details along with the storage information.
      • A graphical chart which displays the Folder by email count and Folder by email size.
      • Folder name and path - The name of the folder and its corresponding path in the user's mailbox.
      • Total emails - Displays the number of emails in each folder.
      • Size -  Displays the storage utilized by each folder.
      • Used storage - The percentage of storage used in a folder.
      • Total archived - Number of emails archived in a particular folder.
      • Shared folder - Indicates whether the folder is shared with another team member.
    4. Click the expand or export icon next to the graph to view an enlarged picture of the graph or save the image to your computer respectively.
    5. To export the report as a CSV file, click Export.
    6. Select Encrypt with password to prevent unauthorized access to your data.
    7. Click Save to device. The report gets downloaded.

    Unread emails

    The Unread emails report displays the number of emails received by a user and the count of unread emails. Follow these steps to view the unread email report:

    1. Log in to https://mailadmin.mgovcloud.in/ and click Reports. The Admin Reports opens in a new tab.
    2. Select Mailbox on the left pane and navigate to the Unread emails section under Content reports.
    3. Select the desired user from the drop-down. The unread emails report displays the following information:
      • Graphical display of the folder vs unread email count.
      • Folder name and path - The folder name and its corresponding path.
      • Total emails - The number of emails received in each folder.
      • Unread emails - Displays the number of unread emails.
      • Unread emails (%) - Displays the unread email percentage.
    4. Click the expand or export icon next to the graph to view an enlarged picture of the graph or save the graph to your computer respectively.
    5. To export the report as a CSV file, click Export.
    6. Select Encrypt with password to prevent unauthorized access to your data.
    7. Click Save to device. The report gets downloaded.

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